SALES SUPPORT: info@salondirectgroup.co.uk | Birmingham 01213182615 - 07548351897 | London 07519950678

Return and Refund Policy

Returns and Refunds Policy

Thank you for shopping at salondirectgroup.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days after received the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was received in the last 7 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You have the receipt or proof of purchase

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: +44 121 318 2615

  • By email: service@salondirectgroup.co.uk

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

SALON DIRECT Ltd 180 Sherlock Street Birmingham B5 7EH United Kingdom

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from salondirectgroup.

Damaged items

If you receive a damaged product, please notify us within 5 days of receiving your order. Any damages reported to us after the 5 days will not be covered by the warranty.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: +44 121 318 2615

  • By email: service@salondirectgroup.co.uk